Most Asked Questions

What is Que Wallet?

Que Wallet is a simple, easy to use mobile SMS or smart phone application that lets you connect with your money at the push of a button! Using the innovative m-Wallet from Que Wallet, you can recharge your mobile; pay utility bills; top-up your DTH account; shop for any goods or services; buy travel related serices such as - rail / air / bus / movie tickets.... and even handle banking transactions... all from the comfort of your mobile phone.

How can I use Que Wallet?

Using Que Wallet is very easy. To activate SMS services you will send an SMS to to register and then you are ready to you Que Wallet; For GPRS all you have to do is download the application to your mobile phone, register for a customer account, update your bank and/or credit and debit card details and start making payments with merchants that accept Que Wallet.

What benefits do I get from using this service?

Security and Convenience: Consider that you would no longer have to carry around cash, credit or debit cards and you can buy the services you or a friend may need from anywhere at anytime. You can use Que Wallet for any and all goods and services as long as the merchant or service provider is also a Que Wallet registered client. An additional benefit is that you no longer need to queue up to make payments. With this service, you can make your payments at any time and from anywhere.

What about security of my transactions and financial details?

The Que Wallet payment platform and all transactions through this service are PCI-DSS compliant in terms of security. This means the highest possible level of encryption of your personal and bank details as well as of all transactions carried out through the application. Additionally you have to enter your personally assigned MPIN two times once each time you login and once for approving transactions. The MPIN is NOT stored on your mobile phone, just like your personal and financial information

How much will it cost me?

This is the best part about Que Wallet... it is totally free to use for end customers. You can freely download and install the application of all your mobile phones. You might incur charges as applied by your mobile service provider for SMS or GPRS data usage, but other than these, you have to pay nothing extra to use this service.

Which are the services I can use with Que Wallet?

New services, service providers and merchant outlets are being added to the Que Wallet network on a daily basis. At the moment though, you can use the following services with ease:
  • Recharge your mobile phone
  • Top up your DTH account
  • Purchase rail / bus / air / movie tickets
  • Buy goods and services at partner establishments and outlets
  • Pay utility bills including electricity / gas / telephone

Will my phone support Que Wallet?

As long as it is a mobile phone that has either SMS or GPRS services, your phone will support Que Wallet. We have designed Que Wallet to work across all mobile phone handsets, from the most basic to the most advanced. If you mobile phone supports Java, you can use Que Wallet through the GPRS service of your mobile service provider. If it does not, you can use this service via SMS. Both channels are equally service and easy to use.

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